Please find below special terms and conditions as based on the Japanese Act on Specified Commercial Transactions (former Mail Order Sales), Article 11
- Seller/Vendor
- TOSMAC
- Person in Charge
- Mr. Kunihiro Kawasaki
- Business Address
- Higashi Ueno 4-20-2, Taito-ku, Tokyo, Japan
- Telephone:
- +81 (0)3-3843-6751
- Charges Not Included in Merchandise Price:
- Consumption tax (5％)、delivery fees, bank transfer charges
- Accepted Methods of Payment
- Wire transfer, cash on delivery, automatic fund transfer
- Settlement Period
- Merchandise arrangements will be made upon confirmation of payment. Orders may be cancelled if payment is not received by the payment deadline.
- How to Order
- We accept orders by fax or email.
- Delivery Period
- Within 20-30 days after confirmation of payment.
※Please be aware that the above time frame is for reference only and is not a guarantee of delivery. Depending on availability of stock, warehouse conditions, public holidays and location, delivery dates may vary. We will inform you in advance if the delivery is expected to be delayed. - Returning Merchandise
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- Please notify us within 10 days of delivery if merchandise is damaged or if you receive the wrong product. We will exchange the product.
- In case of defective products, we will exchange them for identical products. No refunds will be issued.
- lease ensure that a representative from your company will be available to accept delivery of the returned goods as we cannot receive any goods on behalf of clients.
- In order to facilitate the return process, please make certain to inform us in advance before returning any merchandise. Please be aware that we will be unable to accept returned goods without prior notification.
- Please allow sufficient time to process returns and have your revised order re-delivered.
- Notification Period to Return Goods
- Within 10 days of receiving the merchandise
